Please read these carefully prior to booking with Cabello Hair and Beauty (UK) Ltd.
Bookings at Cabello
The easiest way to book with us is via our online booking system, which you can do via our website www.cabellohairandbeauty.co.uk or by downloading our app (Cabello Witham). Our system allows you to search services, preferred Artists, availability, check appointments and to make payments.
You can also make appointments by calling 01376518641, using our social media messaging or sign up on Whatsapp for our VIP Service.
This is a free service, where we can communicate with you directly via Whatsapp. You will receive messages regularly from Cabello for appointment availability, latest news, exclusive offers, and can respond at your convenience. Your messages will only be seen by us, nor will you receive messages from our other guests). If you would like to join this group, please send your name via What’s App to 01376518641).
When you have made an appointment via any of the above methods, you will be asked for a 20% deposit to be paid on card, which when paid will secure your booking.
You will receive a confirmation email and text – identifying the time, date and Artist you have booked with – please check this is correct.
A reminder text will be sent to you 72 hrs prior to your appointment, please check this is correct and click the confirmation link, so we know you’re coming.
Appointment Times
We ask all guests to arrive on time for your appointments. Better still, please feel free to arrive early, we have a comfy sofa, magazines and plenty of refreshments to keep you entertained while you wait. The salon door opens 15 mins prior to trading, and you are more than welcome to come in, while we set up for the day.
Late Arrivals
Your Artist will always try their best to accommodate you if you are late, however this is not always possible, without impacting subsequent guests.
If you are more than 10 minutes late, it may not be possible to carry out your service in full and you will still be charged the full cost of the service you would have had. If it is not possible to carry out your service in the time remaining, we will offer to reschedule, however 100% of the service cost will be charged, and the 20% deposit will then be charged for the re-booked service.
It is your responsibility to arrive on time and provide accurate contact information to receive reminders and updates about your appointment. – Please notify us as soon as possible if your circumstances change.
Cancellation Policy
If you are unable to attend your appointment, it can be rescheduled or cancelled via our booking site, app, social messenger, email or by phone. Please ensure you cancel 48 hours before your appointment time,to avoid charges to your card and so we can have a chance to refill your appointment.
Contact details:
- Phone or VIP Whatsapp: 01376518641
- App: Cabello Witham
- Website: cabellohairandbeauty,co.uk
- Email: Guestrelations@cabellohairandbeauty.co.uk
- Socials: Facebook: Cabellohairandbeautyuk
- Instagram: cabello_hair
Cancellations are charged as follows:
- Cancelled/rescheduled appointment up to 48 hours before – no charge
- Cancelled/rescheduled appointment with 24-48 hours notice – 50% total charge.
- Cancelled/rescheduled appointment less than 24 hours notice – 100% charge
- A last minute reduction to your service on the day – 100% charge
- No Show or more than 10 mins late for appointment – 100% charge
In booking your appointment, you agree for Cabello to safely keep your card on file, for that appointment (or permanently should you wish), and you grant Cabello authority to charge the card at the end of the appointment/cancellation and/or fail to attend.
Alternatively you may pay 100% cash or card, in advance, to secure your booking – if you prefer not to leave your card details.
Refunds
Deposits are non-refundable, except in the case of salon-initiated cancellations and emergencies.
Right to refuse
Cabello reserves the right to refuse any guest we feel is unfit for a service, this includes but is not limited to:
- Any guest that appears under the influence of drugs and/or excessive alcohol consumption.
- Certain services that are known as contra-indications, these are conditions that can interfere with a result of a treatment. Any medical conditions, allergies, or colour history that are displayed or made aware to us during the consultation as a contra-indication will be explained to you by your Artist, why the service cannot be carried out. They will discuss if there is another service more suitable.
- A guest who has not been skin tested
- A guest who has had an allergic reaction to our colour, or ANY colour brand in the past.
- We operate a zero tolerance policy to protect our team. Any guest who displays behaviors that make a member of our team or other guests uncomfortable, disrespected or intimidated will be asked to leave (and may still be charged the balance of their service). We provide a safe environment for our team and guests and this should be respected.
- Cabello welcomes all genders, ethnic backgrounds, the elderly, people at any level of ability and all religions. We do not tolerate hateful behaviour, and if we consider you have done so, you will be asked to leave.
- Any chemical service to any child under 16. This includes perms and all colour services.
- Any service that in any way voids our insurance policy.
Children and dogs on the premises
We welcome all accompanied, well-behaved children and dogs in the salon.
Please keep your child(ren) close at all times, we have books available for their amusement or they are welcome to join in at your appointment and chat with your Artist.
Please keep your dogs on a lead, with paws on floors. You are welcome to ask for a bowl of water and a treat or two for your furry friend.
Please consider our other guests if you bring children or dogs on the premises and avoid unnecessary disruption to our ambience.
Allergy Alert Testing
At Cabello, we take AAT very seriously. There are NO EXCEPTIONS to any guest who requires a colour service. A test takes 2 minutes and does not require an appointment.
- AAT’s are performed no less than 48 hours prior to your colour appointment,
- A test from another salon is only acceptable if it is a fellow AVEDA salon and they can provide proof of test or colour service within 1 year.
- You will be required to complete a form and to let us know of any medical concerns you may have, so we can ensure your safety.
- Providing you have continuously had colour with Cabello, a re-test will not be required, unless there is a gap in your attendance of 1 year or more.
Customer Service Guarantee
At Cabello we pride ourselves on our work, however sometimes services or opinions on your style just don’t go to plan.
If you are in ANY WAY unhappy with your hair (even if it is what you asked for, but just don’t like it), you have a 2 week window in which to have it corrected.
Fringe trims are free and no appointment necessary, so keep your bangs and/or fringe topped up and pop in when you’re passing.
If you have any suggestions or would like to discuss any aspect of your service at Cabello, please do not hesitate to contact Kat in confidence at kathrynberale@hotmail.co.uk or call 01376518641 and speak directly.
Before resorting to social media, I would appreciate it if we could have the chance to improve our service or discuss it with you. We are a small business and every opinion matters – even if it’s constructive criticism, and we always appreciate the improvement.
GDPR
Cabello Hair and Beauty (UK) Ltd is committed to protecting the privacy and security of our clients’ personal data. This policy outlines how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR).
Data We Collect
We may collect the following personal information from you:
• Identity Data: Full name, title, and date of birth.
• Contact Data: Address, email address, and phone number.
• Booking Details: Appointment history and preferences.
• Payment Data: Billing information and payment method (we do not store full card details).
• Marketing Preferences: Whether you opt into receiving promotional materials.
• Health Information (if provided): Allergies or medical conditions relevant to your treatments.
How We Use Your Data
We process your data to:
• Manage bookings and provide services.
• Communicate appointment reminders and service updates.
• Improve our services and customer experience.
• Comply with legal and regulatory obligations.
• Send marketing communications, if you have opted in.
Legal Basis for Processing
We process your personal data under the following legal grounds:
• Consent: When you agree to receive marketing communications or provide health details for treatments.
• Contractual Obligation: To fulfill your appointment bookings and provide services.
• Legal Compliance: To meet tax, accounting, and other regulatory requirements.
• Legitimate Interest: For improving our services and ensuring efficient business operations.
Data Sharing
We will never sell your data. We may share your information with trusted third parties, such as:
• Payment processors to handle transactions.
• IT service providers for system functionality.
• Legal authorities if required by law.
Data Storage and Security
We store your data securely on encrypted systems and take all reasonable steps to protect it against unauthorized access, loss, or misuse. Personal data is retained only as long as necessary for the purposes outlined in this policy or as required by law.
Your Rights
Under GDPR, you have the following rights regarding your data:
• Access: Request a copy of the data we hold about you.
• Rectification: Correct any inaccuracies in your data.
• Erasure: Request deletion of your data, subject to legal requirements.
• Restriction: Limit how we process your data.
• Data Portability: Obtain and reuse your data for personal use.
• Objection: Opt out of specific data processing, such as direct marketing.
To exercise your rights, contact us at info at CabelloHairandBeauty.co.uk
Marketing Preferences
If you opt in to receive marketing communications, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Cookies and Website Data
Our website may use cookies to enhance your browsing experience. Please refer to our Cookie Policy for details.
Changes to This Policy
We reserve the right to update this privacy policy at any time. Significant changes will be communicated via email or on our website.
We take your privacy seriously and are committed to safeguarding your personal information.
Cabello reserves the right to modify these terms and conditions at any time. Changes will be communicated to guests in advance.
By booking an appointment, you acknowledge and agree to these terms and conditions. If you have any questions, please don’t hesitate to contact us in salon, by email or call.